Kurniadi Ahmad Wijaya
Forward Deployed AI Engineer
Built production-grade AI and software for banking, fintech and enterprise.
Technical Consultant, Software & AI · Metrodata (PT Mitra Integrasi Informatika)
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Enterprise AI Contact Center Architecture

Voice and chat AI solution architecture for integration with an insurer's existing contact-center and CRM platforms.

Key results

  • 13 diagrams

    Architecture diagrams covering network, security, reliability and DR

Role
Presales contributor to solution architecture
Period
May 2026 to Aug 2026
Client
Insurer
Project type
Project
Room in the 3D HQ
L3:insurer-contact-center-architecture

Results

  • 13 diagrams

    Architecture diagrams covering network, security, reliability and DR

    From a team-authored solution architecture document. Presales work; the outcome is not public.

Problem

The insurer needed voice and chat AI integrated with its existing contact-center and CRM platforms, subject to enterprise security requirements.

Contribution

  1. I contributed to the solution architecture and technical proposal for voice and chat agents, grounded retrieval and warm transfer with conversation context.
  2. My contribution covered hub-spoke networking with private endpoints, disaster recovery and governance.

Tech stack

  • Azure AI Foundry
  • Azure Voice Live
  • Azure AI Search
  • Cosmos DB

Related career entryTechnical Consultant, Software & AI, Metrodata (PT Mitra Integrasi Informatika)

I am open to freelance or part-time work in software and AI engineering.

kurniadiahmadwijaya@gmail.com
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